The New Ride Part Three – Liberty Window Regulators Fixed!

As I wrote here and here, I recently purchased a 2006 Jeep Liberty that ended up having window regulator issues.  Turned out there were three window regulators that needed replacing. After some research and discovering that this seemed to be a very common problem with Jeep Liberty vehicles, and the fact that to me, it’s a safety issue, I called the Canadian Chrysler Customer Service line.  To me, having my son in the backseat while driving through a major snowstorm or driving rain with the risk of the window falling down is not just an inconvenience – but a safety and security risk.  And not just my son – it would be a safety risk if Colleen was driving with me in such conditions and the window fell down.

Chrsyler Canada didn’t offer me much at all.  They advised that because the warranty was expired (60,000 km – my vehicle had just under 64,000 when the first regulator let go), there was nothing they could do.  The told me that because I did not buy it from a Chrysler dealer, I wouldn’t be entitled to any “goodwill” even though the person I spoke with agreed that it could be a safety issue having windows fall down.

I was advised that I should have tried to have a “relationship” with a Chrysler dealer – then maybe some “goodwill” could be provided.

So I walked into the service department of Wellington Chrysler in Guelph last week.  Walked up to the first service consultant, introduced myself, shook his hand and said, “I’m here to begin a relationship with you.”  After his quizical look, I told him the story of the window regulators, my conversation with Chrysler Canada, and gave him the opportunity to see what they could do.

I have to give it the guys there – they did understand the issue and managed to work out something for me that was agreeable and helpful.  They did a fantastic job, and I’ll certainly not hesitate to take my Liberty into them for service.

Thanks to John and Neal and the manager at the service department of Wellington Chrysler.